Will I receive the maximum market price for my equipment?

No. You will achieve a higher price for your equipment if you sell it directly to another end user, our process requires us to service, clean, erase data (often we replace the HDD ) a new box, and replace any faulty items for re-sale.

How will I be paid?

Following the inspection of your equipment & providing it meets your original description we will pay directly into your bank account via a bank transfer.

How long does the process take?

We collect your equipment same day (where possible) and process your case the day we receive it, so a typical turnaround is 2-3 days, however in some circumstances this time frame may be exceeded, you will be notified as soon as we are dealing with your case.

Can I trust sending my Apple Mac to you & are you UK based?

Yes & Yes! Our company is regulated by the UK government and is 13 years old to date, you may call us to speak with us to confirm we are a bonafide UK company, also you can find us on Google maps we have a physical location.

What happens if I do not want to proceed?

For customers that cancel or do not want to proceed we have an admin fee of £24 to cover the collection and return of your equipment.

Is the collection and my equipment insured in transit?

Your equipment has standard courier insurance which is £10 per kilo, so it is in your interest to arrange adequate cover in case of loss or damage, you may alternatively arrange for your own courier to deliver your device to us.

Will you provide packaging?

No, we do not provide any packaging so please ensure that the consignment is well protected in suitable packaging.

Is my personal information safe?

Yes, all devices are securely wiped and in many instances we replace the HDD, however it is best that all personal data is removed before you ship your Mac for extra peace of mind.

What if my item is not listed or broken, can you still offer me a payment?

Yes! However we will need to assesses your device & give you a price once we have received it, please bear in mind, smashed, broken, or damaged items will yield a significantly lower price that working equipment, please bear this in mind before shipping your device.

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